2018-05-07   -   Article AERZEN Process Gas: new alignment, more customer benefit

For more than six decades, AERZEN Process Gas has been available to provide customised solutions with maximum customer support covering the total product life cycle, as well as in modernisation or re-engineering projects. The value promise that AERZEN gives, as a family-owned business builds on long-term win-win partnerships, and its customers can rely on the company. “In future, we will be able to support the projects of our customers more specifically and, consequently, create values as a preferred partner from the early stages of the evaluation and the front-end engineering design”, explains Pierre Noack, manager of Supply Process Gas.
AERZEN created the necessary preconditions for this on 1 November 2017: on this date, the former Process Gas Division became a value stream, now known as “Supply Process Gas”. This reorganisation, which was done according to Lean criteria offers AERZEN’s customers several advantages in their cooperation with us. Above all, a significant enhancement of the early technical preclarification can now be achieved, in order to accelerate the (basic) engineering. Among others, a shortened specification and procurement time of “long-lead items” with critical delivery dates, as well as more efficient preparation of documentation and faster approval, have been made possible. This front loading is pushed by the new group Application Management. In parallel, specific application-related standard concepts will deepen existing business relations in AERZEN’s key segments. “We will address the most important purchasing criteria by further reducing the project risks of our customers and improving their return on investment”, emphasises Noack. With a powerful, experienced and expanding group in Aerzen, the competence centres in the USA and Hungary, as well as numerous subsidiaries in close proximity to our customers, AERZEN is well equipped to do this. Expect Performance!